STI InformationNOW Student/Parent Portal
The Student/Parent Portal is the module used by guardians/parents as well as students to access information such as student attendance, grades, discipline, and more.
If you are experiencing any difficulties using the Student/Parent Portal, please e-mail our IT Department at the following special email address dedicated to portal related issues: portalhelpnot email@example.com@sfhsnetnot this.org
Requesting a Password Reset
If you forget your username or password, do NOT use the built-in "Forgot Password" feature of STI Information NOW (because it does not work); rather, send an email to our special portal help email address at portalhelpnot firstname.lastname@example.org@sfhsnetnot this.org . Be sure to include all your pertinent information (student name, parent name if necessary, username, etc.) as well as the nature of your help request - whether you forgot your username, need a password reset, or both - or if you have some other problem with the Student/Parent Portal. Upon receiving your request, you may receive a reply similar to the one below:
"Per you request we have reset your password back to the temporary password of 2013 Portal (please note the capital P in Portal and note the instructions below for resetting the temporary password.)
When you logon with this temporary password, the system will immediately require you to change your password. Please note that old password refers to temporary password "2013Portal" above. Also note that your new password must meet the system's security requirements (contain upper- and lower-case; contain alpha- and numeric- characters; be at least 8 characters long; etc.)
Please note: do NOT use an iPad or smart phone for your initial logon. After your initial logon and successful password change, subsequent access via an iPad or phone is no problem."
Mr. Jeff Gerdeman '87
Director of Technology
Mr. Paul Johnson
Assistant Director of Technology